退款政策

OBRAVA RETURN & REFUND POLICY

Return Window
You may request a return within 25 days of receiving your order.

Return Eligibility
Items must be unused, unwashed, in original packaging, and include proof of purchase.

Non-Returnable Items
Because our products are made to order, we cannot accept returns for:
• Personalized or custom items
• Wrong size, color, or style chosen by the customer
• Buyer's remorse or change of mind
• Sale items or gift cards
(These can only be refunded if defective or incorrect.)

Damaged or Incorrect Items
If your item is damaged, defective, or incorrect, please contact us at:
Email: support@obravacollective.com

We will review your request and provide a replacement or full refund for verified defects or errors.

How to Request a Return
1. Email support@obravacollective.com within 30 days of delivery
2. Include your order number and reason for return
3. Wait for return authorization before shipping items back
4. Ship items back in original condition with proof of purchase

Refund Processing
Once we receive and inspect your return:
• Approved refunds will be processed within 5-10 business days
• Refunds will be issued to your original payment method
• Shipping costs are non-refundable (unless we made an error)

Questions?
Contact us at support@obravacollective.com